- User convenience wins over IT security
- Security and compliance are not the same
- Security and privacy are not the same
- Authentication and authorization are not the same
- Trust and verification are not the same
- If you have ‘nothing to hide’, you have everything to lose
- Build a 10 foot security wall and users buy a 12 foot ladder
- A backup is as good as the last tested restore
- To understand how a decision is made, follow the money
- Don’t confuse activity with productivity
- If a user says something isn’t important…it is
- A missing $50 cable can delay a $1M project…details matter
- Complex projects take 2x the time of the estimate
- Technical debt is easy to add and difficult to remove
- A software sprint is anything but
- MDM solutions don’t find 10% of your devices
- Customers don’t pay for documentation
- If every user is special…no one is
- If everything is urgent…nothing is
- Important and urgent are not synonyms
- An end user problem is not my emergency
- This will only take a minute…won’t
- Anyone claiming 100% compliance…won’t pass an audit
- If you can’t measure it…you probably don’t understand it
- Complex IT system fail gradually…then suddenly
- Managing people is convincing you my emergency is yours
- Work-Life balance does not apply at end of quarter
- If you have a quota…the number is the number
- No good deed goes unpunished
- A manager who is ‘here to help’…isn’t
- A feature and a bug are all about perspective
- Your initial project estimate is a client’s final price
- In a training class of smart IT people…sit next to the quiet one
- Junior IT people…mouth shut and ears open
- Smart IT people sit in the back of the room
- Open source is free…unless you’re the maintainer