Category: general

Magic Wand

What Is Our Value To You?

Let’s flip the script regarding computer repair costs by asking a simple question.

I have a magic wand. When I wave the wand, it fixes all of your computer problems and prevents them from happening again.

How much are you willing to pay for us to wave the wand?

Bye-Bye Birdie

Why We Deactivated Our Twitter Account

CBC ditched Twitter. It wasn’t a tough decision – Twitter didn’t help CBC achieve its goals of providing tech solutions and support.

Looking for insightful tech discussions? Join our Mastodon community – it’s like Twitter, but with less moderation and no tracking!

We Were Hacked!

Verizon’s Data Breach Investigations Report

Verizon’s Security Report: Key Takeaways and Your Steps to Stay Safe

Here’s a breakdown of Verizon’s Data Breach Investigation Report with actionable advice:

  • People are the Weakest link. Most breaches involve human error. Secure your systems based on your needs.
  • Top Attack Methods: Credential theft (use 2-factor authentication!) Phishing emails (don’t click, don’t reply, and don’t share information) Unpatched vulnerabilities (update software regularly)
  • Browsers as Backdoors: Use Privacy Badger and uBlock Origin browser extensions. Clear your cache often.
  • Phishing Emails are effective; Many people fall for them. Be suspicious, verify senders, and delete unknown emails.
  • Lost Devices are common. 80% of mobile devices are lost, not stolen. Secure your devices!
  • Small businesses are targeted: Don’t underestimate your data’s value. Don’t rely on weak security practices.

For a deeper dive, download the free Verizon report!

Voicemails

‘Almost’ Verbatim Responses When We Return Phone Calls
  • You didn’t pickup the phone right away
  • Who cares if you were servicing other clients?
  • We snowbirds come down 4 months a year. Drop everything when we call
  • We found someone ‘cheaper’ — and it took you 10 minutes to respond
  • We found someone ‘cheaper’ — none of us know what the problem is — but he said it would cost $40, no matter what
  • You helped us 5 years ago. Why didn’t you call us back right away?
  • I have a tech coming tomorrow; if it doesn’t work out, we’ll call you
  • I saw a sign at the traffic island to call an 800 number for a free repair
  • I’ll send you a screenshot. Just tell me what I need to do for the fix
  • Why do I need to replace my perfectly usable, 15-year-old Windows 7 computer?
  • My inkjet printer is 7 years old and cost me $100. Why are you trying to screw me by saying it’s not worth the repair?
  • Yes, I want you to drive from North Port to Siesta Key during I-75 rush hour to replace my $20 keyboard, –but I’m not paying travel time
  • Just replace the Verizon FIOS cable; they will never know

Lowest Cost Bid

We Own a Million-Dollar Home: Why Aren’t You the Cheapest?

“Company X offers a lower price!”

We get it – IT services is a competitive business. But remember, the cheapest option often means:

  • Cutting corners: A race to the bottom leads to poor service and security risks.
  • Smart shoppers know: Look beyond price. The US Navy doesn’t choose the cheapest submarine builder, for a reason!
  • Think Henry Ford: He initially offered the cheapest cars, but soon realized people wanted more – quality, safety, style.
  • We all want quality: Built by people who care, and are paid a fair wage. This benefits everyone.
  • Looking for the cheapest option might save you a buck now, but in the long run, you will truly get what you pay for.

Post inspired from https://seths.blog/2014/05/the-tyranny-of-lowest-price/